Careers

Store Location: 80 Kensington Ave, Toronto ON M5T 2K1

Overview
The primary role of the store manager is to maintain the efficient running of the total store. To provide an outstanding experience to all store guests while controlling costs and contributing to business plans to continually improve sales, profitability and in-store execution.

Store Standards

• Maintain a clean and tidy sales floor from open to close.
• Ensure adequate staffing levels to maximize businessReview and update product displays to ensure the customer experience reflects available product and sales priorities.
• Ensure all store product is displayed and priced with full up to date information.
• Maintain an efficient standardized back of house lay-out to maximize filling efficiency, ease of re-stocking, ease of inventory counting and control of shrink.
• Ensure all fixtures and fittings are in shape as new, replacing or repairing any damage or broken items as required with the minimum of delay.
• Ensure all staff and back areas are clean and tidy, including back of store garbage areaMaintain all store notice boards up to date and accurate.
• Ensure exterior of store, and customer entrance area are clean and presented as new everyday
• Take responsibility as required by law for store Health and Safety programs, following legislated programs and reporting requirements
• Train and update all staff members on H&S requirements.

Store Processes

• Maintain control of store inventory file in POS system.
• Manage and control damages and inventory adjustments.
• Ensure POS transactions and end of day cash reconciliation is accurate and follow-up and any discrepancies.
• Ensure daily balance of funds takes place and follow-up on any discrepancies.
• Maintain and control the product card library, and order new or replacement cards when required, with the minimum of delay between receipt of product and presentation of product to guests.
• Manage store schedule to ensure best possible coverage of floor and none customer facing activity, while minimizing labour expense.
• Manage Humanity daily and weekly reporting, and communicate payroll detail to Payroll Support.

People Leadership

• Ensure that activities and responsibilities are adequately delegated to appropriate support levels in store.
• Coach and direct team members to carry out their daily duties.
• Ensure daily, weekly and ad-hoc communication of information occurs to all necessary team members to allow them to carry out their tasks and responsibilities.
• Identify poor performance and ensure performance improvement plans are initiated and followed up on.
• Using a progressive discipline process, follow-up and review poor performers.
• Seek approval to terminate team members if this becomes necessary.
• Maintain team discipline in personal presentation and personal behaviour standardsIdentify strong performers and ensure development plans are in place, with appropriate and approved increase in responsibilitiesIdentify vacant positions or new requirements, seek approval to recruit.
• Be a key stakeholder in recruitment and promotion decisions.
• Onboard and ensure all new employees are adequately trained to carry out their job roles prior to their first solo shift.
• Be decisive and prepared to act within your remit with a sense of urgency for the business

Security and Compliance

• Fully understand your responsibilities as a certified store manager with regards to AGCO Requirements.
• Ensure store security systems are operational and utilized when necessary to investigate security or shrink concerns.
• Ensure security of guests and staff by enforcing the highest standard of behavior and presentation of in-store Security staff.
• Follow-up and report on any suspicious incidents of guest or team member behavior.
• Carry out any required store audits to maintain accuracy and compliance to company standards

Other Duties

• Be a brand ambassador.
• Represent the brand when required for media or community events.
• Any other reasonable duties as required by store ownership

Qualifications

• Minimum of 10 years work experience in the retail or related service industry.
• Minimum of 3 years work experience in a supervisory/management role iHigh School Diploma.
• Post-secondary education in Business Accounting courses or equivalent will be considered an asset.
• Proven ability to lead a team of 15+ team membersPrior work experience in a regulated environment is a definite assetKnowledge of and experience working with Cannabis industry would be considered an asset.
• Desire and ability to develop a positive in-depth understanding of cannabis.
• Must be enthusiastic, friendly, optimistic, outgoing, and a team playerProficiency in Microsoft Office Suite (Word, Excel)Ability to analyze data to make decisions.
• Must have excellent attendance and professionalism.
• Detail oriented and able to handle cash, and operate a POS register.
• Must be able to successfully pass a criminal background check.
• Strong organizational, communication, time management and problem-solving skills.
• Available to work rotating shifts including: days, evenings, weekdays, weekends, and some holidays.
• Valid CanSell certification
• Knowledge of Bill 11: The Safe and Responsible Retailing of Cannabis Act.

Store Location: 380 Wilson Ave, Toronto ON, M3H 1S9

Overview
The primary role of the store manager is to maintain the efficient running of the total store. To provide an outstanding experience to all store guests while controlling costs and contributing to business plans to continually improve sales, profitability and in-store execution.

Store Standards

• Maintain a clean and tidy sales floor from open to close.
• Ensure adequate staffing levels to maximize businessReview and update product displays to ensure the customer experience reflects available product and sales priorities.
• Ensure all store product is displayed and priced with full up to date information.
• Maintain an efficient standardized back of house lay-out to maximize filling efficiency, ease of re-stocking, ease of inventory counting and control of shrink.
• Ensure all fixtures and fittings are in shape as new, replacing or repairing any damage or broken items as required with the minimum of delay.
• Ensure all staff and back areas are clean and tidy, including back of store garbage areaMaintain all store notice boards up to date and accurate.
• Ensure exterior of store, and customer entrance area are clean and presented as new everyday
• Take responsibility as required by law for store Health and Safety programs, following legislated programs and reporting requirements
• Train and update all staff members on H&S requirements.

Store Processes

• Maintain control of store inventory file in POS system.
• Manage and control damages and inventory adjustments.
• Ensure POS transactions and end of day cash reconciliation is accurate and follow-up and any discrepancies.
• Ensure daily balance of funds takes place and follow-up on any discrepancies.
• Maintain and control the product card library, and order new or replacement cards when required, with the minimum of delay between receipt of product and presentation of product to guests.
• Manage store schedule to ensure best possible coverage of floor and none customer facing activity, while minimizing labour expense.
• Manage Humanity daily and weekly reporting, and communicate payroll detail to Payroll Support.

People Leadership

• Ensure that activities and responsibilities are adequately delegated to appropriate support levels in store.
• Coach and direct team members to carry out their daily duties.
• Ensure daily, weekly and ad-hoc communication of information occurs to all necessary team members to allow them to carry out their tasks and responsibilities.
• Identify poor performance and ensure performance improvement plans are initiated and followed up on.
• Using a progressive discipline process, follow-up and review poor performers.
• Seek approval to terminate team members if this becomes necessary.
• Maintain team discipline in personal presentation and personal behaviour standardsIdentify strong performers and ensure development plans are in place, with appropriate and approved increase in responsibilitiesIdentify vacant positions or new requirements, seek approval to recruit.
• Be a key stakeholder in recruitment and promotion decisions.
• Onboard and ensure all new employees are adequately trained to carry out their job roles prior to their first solo shift.
• Be decisive and prepared to act within your remit with a sense of urgency for the business

Security and Compliance

• Fully understand your responsibilities as a certified store manager with regards to AGCO Requirements.
• Ensure store security systems are operational and utilized when necessary to investigate security or shrink concerns.
• Ensure security of guests and staff by enforcing the highest standard of behavior and presentation of in-store Security staff.
• Follow-up and report on any suspicious incidents of guest or team member behavior.
• Carry out any required store audits to maintain accuracy and compliance to company standards

Other Duties

• Be a brand ambassador.
• Represent the brand when required for media or community events.
• Any other reasonable duties as required by store ownership

Qualifications

• Minimum of 10 years work experience in the retail or related service industry.
• Minimum of 3 years work experience in a supervisory/management role iHigh School Diploma.
• Post-secondary education in Business Accounting courses or equivalent will be considered an asset.
• Proven ability to lead a team of 15+ team membersPrior work experience in a regulated environment is a definite assetKnowledge of and experience working with Cannabis industry would be considered an asset.
• Desire and ability to develop a positive in-depth understanding of cannabis.
• Must be enthusiastic, friendly, optimistic, outgoing, and a team playerProficiency in Microsoft Office Suite (Word, Excel)Ability to analyze data to make decisions.
• Must have excellent attendance and professionalism.
• Detail oriented and able to handle cash, and operate a POS register.
• Must be able to successfully pass a criminal background check.
• Strong organizational, communication, time management and problem-solving skills.
• Available to work rotating shifts including: days, evenings, weekdays, weekends, and some holidays.
• Valid CanSell certification
• Knowledge of Bill 11: The Safe and Responsible Retailing of Cannabis Act.

Store Location: 80 Kensington Ave, Toronto ON M5T 2K1

The Education Specialist is responsible for creating meaningful interactions with customers and intentionally educating on the cannabis brand and product.

You are passionate about cannabis and customer service.

You are part of a new lifestyle brand and are committed to sharing its core values with customers.

Job Description

• Reporting to the Store Manager, the Education Specialist is our greatest brand ambassador and a key role within our organization.
• The Education Specialist is exceptional at creating intentional customer experiences and creating community by developing authentic relationships with our customers.
• Our Education Specialist are thoughtful, curious, good people that ensure the organization's success by imparting cannabis wisdom and achieving sales goals.
• The Education Specialist seeks information, knowledge and feedback.
• You understand customer service and ask great questions to uncover customer intentions in order to provide a personalized shopping experience.
• You demonstrate high levels of integrity and personal responsibility.
• The Education Specialist's super power is creating elevated experiences.
• Some would call you a trailblazer - you aren't afraid of taking risks or dealing with ambiguity.
• Recognizing that we operate in a burgeoning industry, you see the immense value in our retail locations as billboards for the brand and take pride in acting as a brand ambassador inside and outside the store to ensure company success within the recreational cannabis landscape.

Responsibilities

• Create intentional experiences for customers by building authentic relationships and appropriately determining needs.
• Successfully drive sales by educating on the brand and products.
• Demonstrate a high level of cannabis knowledge and curate experiences that go above and beyond expectations.
• Successfully achieve sales goals and business metrics.
• Seek opportunities to contribute to and improve business results on a daily basis.
• Support with inventory management and practice proper section ownership to ensure customers have access to the right stock to drive sales.
• Support with completing all tasks and duties within the store architecture, as assigned.
• Adhere to all company training and operational standards and procedures (education, merchandising, cleanliness, security, checklists etc.).
• Ensure you are aware of all company communication, rollouts, directives and procedures.
• Abide by all company policies and programs, ensuring compliance.
• Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation.
• Complete tasks as assigned by the Store Manager, Assistant Store Manager and Key Leaders.

Qualifications

• Minimum 1-3 years customer service experience, retail is preferred.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Strong verbal and written communication skills and excellent organizational skills.
• You are passionate about cannabis and are excited to bring it to market for recreational purposes.
• You are open to feedback and coachingYou demonstrate high levels of integrity and personal responsibility.
• You are trustworthy and customer-oriented.
• Bonus points if you've worked in a regulated environment before.

Requirements

• Minimum age 19 years old or age as specified by the provincial government.
• Able to lift boxes 5-30 lbs.
• Must be flexible with hours of work and be comfortable with ever changing duties.
• Can Sell certification required.
• Criminal background check required.
• The Kensary welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Store Location: 380 Wilson Ave, Toronto ON, M3H 1S9

The Education Specialist is responsible for creating meaningful interactions with customers and intentionally educating on the cannabis brand and product.

You are passionate about cannabis and customer service.

You are part of a new lifestyle brand and are committed to sharing its core values with customers.

Job Description

• Reporting to the Store Manager, the Education Specialist is our greatest brand ambassador and a key role within our organization.
• The Education Specialist is exceptional at creating intentional customer experiences and creating community by developing authentic relationships with our customers.
• Our Education Specialist are thoughtful, curious, good people that ensure the organization's success by imparting cannabis wisdom and achieving sales goals.
• The Education Specialist seeks information, knowledge and feedback.
• You understand customer service and ask great questions to uncover customer intentions in order to provide a personalized shopping experience.
• You demonstrate high levels of integrity and personal responsibility.
• The Education Specialist's super power is creating elevated experiences.
• Some would call you a trailblazer - you aren't afraid of taking risks or dealing with ambiguity.
• Recognizing that we operate in a burgeoning industry, you see the immense value in our retail locations as billboards for the brand and take pride in acting as a brand ambassador inside and outside the store to ensure company success within the recreational cannabis landscape.

Responsibilities

• Create intentional experiences for customers by building authentic relationships and appropriately determining needs.
• Successfully drive sales by educating on the brand and products.
• Demonstrate a high level of cannabis knowledge and curate experiences that go above and beyond expectations.
• Successfully achieve sales goals and business metrics.
• Seek opportunities to contribute to and improve business results on a daily basis.
• Support with inventory management and practice proper section ownership to ensure customers have access to the right stock to drive sales.
• Support with completing all tasks and duties within the store architecture, as assigned.
• Adhere to all company training and operational standards and procedures (education, merchandising, cleanliness, security, checklists etc.).
• Ensure you are aware of all company communication, rollouts, directives and procedures.
• Abide by all company policies and programs, ensuring compliance.
• Adhere to all legislative requirements of cannabis retailers, including federal, provincial and municipal legislation.
• Complete tasks as assigned by the Store Manager, Assistant Store Manager and Key Leaders.

Qualifications

• Minimum 1-3 years customer service experience, retail is preferred.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Strong verbal and written communication skills and excellent organizational skills.
• You are passionate about cannabis and are excited to bring it to market for recreational purposes.
• You are open to feedback and coachingYou demonstrate high levels of integrity and personal responsibility.
• You are trustworthy and customer-oriented.
• Bonus points if you've worked in a regulated environment before.

Requirements

• Minimum age 19 years old or age as specified by the provincial government.
• Able to lift boxes 5-30 lbs.
• Must be flexible with hours of work and be comfortable with ever changing duties.
• Can Sell certification required.
• Criminal background check required.
• The Kensary welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.